Improving User Experience for process models with ChatBots

Current „state of the art” process models are good and solid descriptions of what we envision to happen in real project situations. They get more and more useful in the sense of becoming a complete theoretical model of what needs to happen in order to achieve a business target e.g. develop a service or a product. They are adapted to various business sectors. But across many companies we receive feedback that experienced “power users” understand exactly how to find their tools, methods, templates or descriptions, while sporadic visitors struggle in finding process models useful at all. To them models are more or less a maze that hinders them to find the one single template they need now. So they take the phone and ask someone who knows…
In our days, where ChatGPT helps in writing articles, speeches, search multiple sources across the web, we experiment with ChatBOT approaches to create a parallel more friendly UI to the process model for sporadic use of a process model. Let’s see our status and intensify the discussion if this path supports users effectively and shall be followed further.

Short Biography

• 1995 – Master of Physics, University of Stuttgart, Germany
• 1997 Joint Alcatel, Optical Transmission Systems as SW Developer
  First introduction to CMM for SW and CMMI process models
  First time to work in Process Improvement, Metrics, Indicators and Management Dashboads
• 2008 DNV ITGS and (from 2011) SQS Management Consulting
  Process consultant for customers in Finance, Automotive, Transport and Defense
  Functional Safety Manager for Automotive Electronics
  First contact to Stages as a process modelling tool
• 2014 ff Joint Bosch Powertrain Systems
  Design and improve development Process-Method-Tool solutions in a Automotive SPICE driven business context
  Support development teams in implementing, adapting and improving these solutions
  Define Architecture of Process Libraries, support Process Authors to model and maintain their processes
  Define Tool Environment around the Process Model to leverage the KnowHow documented in the Process Model for daily work
• Always on the mission to improve Development Teams project experience AND the customer’s satisfaction with development services