Thinking From the Process Results

Have you ever wondered:
• Why are many process models so complex and detailed?
• Why do users feel hindered by processes, especially when working with agile methods?
• Why is finding the correct answers in audits and assessments sometimes difficult?
• Why do process users often not know what to deliver, when, and in what quality?

The underlying cause of these symptomatic problems is that we focus too much on doing, on activities. This way of thinking is found in all industries alike.

In this presentation, we will show how process-results-oriented thinking and modeling address the problems mentioned above and thus improve adherence to defined processes in their daily execution. We will also show that results-oriented thinking is a prerequisite for future-proof development in the face of increasingly complex process requirements and products.

About the Speakers

Simone Birke is a Process Expert at Siemens Healthineers. One of her tasks currently is to support integration of so called reference processes within different quality management systems with the intent of harmonization enabling digitalization within Healthineers. As such trials for harmonization of processes are always difficult, the trend in process definition is to reduce focus on doing but to strengthen the focus on the process results.

Dr. Oliver Hammrich

Dr. Oliver Hammrich is a Principal Consultant at UL Solutions SIS. With over 30 years of professional experience in software engineering, IT service management, and business process management, he advises companies from various industries on managing their processes by adapting Stages and xPF, as well as on using the Stages Method. Since its inception, he has helped develop the Stages Method and incorporated all the experience from his customer advisory work.